Mid-morning of the appointment date I phoned Barrier Glass to inquire as to whether they had indeed received an appointment on my behalf from Windshield Guru. The phone was answered by a person not conversant in English and he muttered something about ''coming tomorrow.'' This led me to believe something was amiss. I subsequently called Windshield Guru in order to sort out whether the appointment was to be fulfilled as scheduled or not, and the customer service representative then called Barrier Glass vis-a-vis the proper contact person & number. Things began to improve from there. Barrier Glass eventually arrived at 3:00 PM (delayed by a flat tire by two hours), and the technician replaced the broken side window within an hour's time. He did a good job. I suggest partner companies such as Barrier Glass make sure to phone customers by 9 AM the morning of scheduled service and confirm both that they received orders and what will be the projected time of arrival. I also suggest Windshield Guru provides their service partner's contact information to customers at the time an order is placed.

I took the day off of work, and was told the technician would be out to my home between noon and 2pm. The tech was supposed to call me in the morning to narrow down the timeframe. I called the technician at 2pm since he was late, and the man who answered had no clue who I was. I gave him every piece of information I could, and still he was totally confused. He said he would call back in 5 minutes, but he never did. After an hour I call the customer service line who say just call him back. No answer now and a full voicemail box. Call back the customer service line who are just playing games at this point... after 4 calls and 15 minutes on hold because “no one is available,” a woman picks up who knows who I am and what the problem is before I even give her my info. The customer service line had literally ignored me for the past 15 min and several calls! Maybe they just didn’t know what to say or how to resolve the issue, but their representatives couldn’t even help me. I have canceled the service, wasted a day off of work, and frankly I’m pretty upset. Hope this helps save someone the same frustration.

Arrived on time. Received a call in the AM with a two hour window and the driver showed up when he was supposed to. The installer was professional. Very courteous and competent. Good price.

The scheduled appointment window was 1-4. I waited, and nobody showed up. At one minute before 4:00 they called sad that the windshield that they got for my car was damaged, they'd need to get another one, and that they could install it the next day. I was again given a scheduled appointment window of 1-4. Late that next morning they called and asked if I was ready for them to do the installation. I said yes, and asked when they'd arrive. I was told that I was next on the list, and that the installer would be there in 1 to 1.5 hours. I waited the 1.5 hours, and nobody had showed up or called. I coñtinued to wait, again, and by 4:00, the end of the scheduled appointment window that had been set up the previous day, nobody had showed up or called, again. After 4:00 I received a message asking if the following day would be acceptable for them to do the installation. Two days wasted waiting was more than enough for me. I have no interest in a third, fourth, or however many more days it would take to actually get the windshield replaced, if it would ever happen at all. The windshield will be getting replaced by someone else.